Frequently Asked Questions (FAQs)

1. Which brands does Shams Al Shareqa officially represent?

We are the official agent in Jordan for Comfee, Viua (Viva), Milon, and General Viva. Each brand offers high-quality air conditioners and home appliances tailored to meet different customer needs.

2. Where is your showroom located?

Our showroom is located in Amman – Mecca Street. You can also explore and shop online through our website shamstrade.com.

3. Do you provide delivery and installation services?

Yes. We provide free delivery and professional installation within Amman. For other areas in Jordan, additional delivery charges may apply.

4. Do your products come with a warranty?

Absolutely. All our products include a manufacturer’s warranty. For Comfee Xpert air conditioners, we offer up to 15 years warranty on the compressor. A warranty card is issued after installation, and warranty terms are also available on our website.

5. Do you offer financing or payment options?

Yes. We work with select partners to provide flexible payment terms. Please contact us to learn more about installment or dealer credit options.

6. How can I contact customer service?

You can reach us at:

• Hotline: +962 799 448 817

• Email: contact@shamstrade.com

• Or via our Contact Us page.

7. How do I know which AC capacity (BTU) I need for my room?

We provide a BTU Calculator on our website to help you choose the right size of air conditioner depending on your room size and conditions. Our sales team is also ready to assist you.

8. Do you provide maintenance services?

Yes. Our after-sales service team offers regular maintenance and support. We also stock original spare parts to ensure your product stays in top condition.

9. Are spare parts available in Jordan?

Yes. We provide original spare parts for all the brands we represent, ensuring reliable service and long product life.